Product Design & UX

Customers as Judges for AI Product Design

Why customer feedback is important in the AI design process and how to do it

Date & Location
23 Sep
(
Wed
)
2026
15:40 - 16:10
Stage 3
Track
Product Design & UX
Type
Talk
Language
English

About this Session

AI arrived with big expectations around speed and scale—suddenly everyone can build.

At the same time, the rapid evolution of AI tooling makes deep customer understanding even more critical in deciding what to build and how to shape it throughout the design process. Attendees will leave with concrete examples and a repeatable approach for bringing decision-grade customer evidence into AI product design.

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