About this Session
(Sponsored by Float)
Learn how modern e-commerce brands automate returns, turn returns from a cost center to a profit center, and deliver an experience that drives repeat business.
Returns can hurt margins and customer lifetime value. They drain support resources and frustrate shoppers — and 80% won’t return after a bad experience.
In this presentation, you'll learn how Float helps leading e-commerce brands, such as Planet Nusa, 66 North, and Intersport, streamline and optimize returns.
We’ll show how the post-purchase journey is a key moment to retain revenue by offering alternatives instead of refunds — and how it can build loyalty when done right.
Expect case studies, actionable insights, and tips you can implement immediately.
