About this Session
As AI takes on more of the doing, designers have a new responsibility: helping people stay engaged enough to evaluate, guide, and make good decisions alongside it. That means knowing when not to remove friction — but to place it thoughtfully.
In this talk, behavioral scientist Sarah Thompson explores why intentional friction is becoming a critical design skill, and how small, well-placed moments of pause can help people make smarter, safer, and more thoughtful decisions with AI.
