About this Session
For over half a century, user researchers and technologists have understood that when machines talk like humans, humans assume relationships. Designers have used anthropomorphism and skeuomorphism for almost a century, designing cars with faces, ipads with woodgrain bookshelves and likeable computers in order to increase product usage.
But studies suggest that our relationships with conversational AIs might unintentionally and disproportionately affect some fundamentals of our societies. Connectedness, tolerance, even shared morals are being affected by machines simulating friction-free emotion and intimacy, and it’s hurting our well-being.
Without losing the benefits of natural language as interface, this session explores the next iterations of machine personality design that is deliberately less human-like: Through examples from science fiction, robotics and even cartoons, we explore the concepts of deliberate robotism, zoomorphism, and cartoonism, as well as the next iteration of self-disclosure and system-vs.-person behavior.
We’ll review tangible examples of these next-gen interaction models and deliver a framework for determining which next exploration could lead to a more honest and healthy human-machine relationship that will benefit your brand and business.
